Terms and Conditions

1. Service Descriptions

Our services include Airline Representation, Trip Support, Ground Handling, Cargo Services, Flight Clearance, Air Charters, and Aviation Fuel Management. All services are subject to customization based on client needs, availability, and regulatory approvals.

2. Operational Requirements

All services require approval from regulatory authorities (DGCA, BCAS, ATC, airport operators). Delays or denials due to external factors (weather, security) are beyond our control and exempt us from liability.

3. Service Engagement

Specialized services require:

  • Written agreement outlining scope, cost, and responsibilities
  • Advance documentation (e.g., aircraft registration, crew licenses)
  • Compliance with aviation regulations for the specific service type

4. Technical Execution

Flight planning (NOTAMs, permits, fueling) follows industry best practices but requires operator-side verification for mission-critical operations. Real-time updates may affect initial plans.

5. Cancellation Policy

For initiated services:

  • Permits/slot bookings may incur non-refundable government fees
  • Ground handling/fuel procurement costs depend on vendor policies
  • Air charters follow aircraft operator cancellation terms

6. Introduction

Welcome to Flocentra Aviation Private Limited ("FAPL"). By using our website www.flocentraaviation.in, you agree to these Terms. Discontinue use if you disagree.

7. Intellectual Property

All website content is our property protected under Indian copyright/trademark laws. Unauthorized use is prohibited.

8. Permitted Use

You may:

  • View content for personal/non-commercial purposes
  • Submit job applications or service inquiries
  • Use integrated third-party APIs per their terms

9. Job Applications

By applying, you confirm information accuracy, consent to data processing, and acknowledge our right to reject applications.

10. Third-Party Services

We integrate third-party APIs (aviation authorities, payment gateways) but aren't liable for their content/services. Use governed by their terms.

11. Disclaimers

Accuracy: Verify flight/regulatory details with authorities.

Liability: Not liable for damages from website use or third-party services.

Inquiries: Responses don't constitute binding agreements.

12. Governing Law

Governed by Indian law, with New Delhi jurisdiction. Disputes resolved per Arbitration and Conciliation Act, 1996.

13. Amendments

We may update these Terms. Continued use constitutes acceptance.

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